Returns & Refunds
We want your return experience to be clear, traceable and fair.
Change-of-mind returns
You may request authorization to return an eligible item within 14 calendar days after delivery. To remain eligible, the authorized return must reach the return location we provide no later than 30 calendar days after the original delivery date.
- The item must be new, unworn, unused and unaltered.
- All original packaging, tags, certificates and included accessories must be returned.
- Proof of purchase and a GOLDEEGA return authorization number are required.
- Items sent without authorization may be delayed or returned to the sender.
Damaged, defective, unsafe or incorrect items
Inspect your order promptly after delivery. If an item arrives damaged, is defective, is unsafe, is not what you ordered, or does not match its description, contact us as soon as reasonably possible with your order number and clear photographs. We will assess the issue and provide appropriate redress, which may include a refund, replacement, repair or credit note.
The voluntary return deadlines do not limit any rights or remedies that cannot lawfully be excluded, including rights relating to goods that are not of merchantable quality.
How to request a return
- Use our Contact & Complaints page and provide your name, order number, item and reason for return.
- Wait for written authorization and your return authorization number.
- Pack the item securely in its original packaging.
- Ship it by a traceable service. If we direct you to ship straight to our fulfillment partner, a signature on delivery is required, with no exceptions. Keep your receipt and tracking details until the case is closed.
Return shipping and risk
For an approved change-of-mind return, you are responsible for return shipping, insurance and safe arrival. For a verified defective, damaged, unsafe, misdescribed or incorrect item, GOLDEEGA will provide or reimburse a reasonable approved return method where required by applicable law. We cannot accept cash-on-delivery returns.
Refund timing
Authorized returns are inspected after receipt. We aim to complete inspection within 3 to 7 business days. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.
Original delivery charges are refunded only where required by law or where the return results from a verified error, defect or delivery issue for which GOLDEEGA is responsible. Any deduction for diminished value will be made only where lawful and reasonably supported.
Exclusions
A change-of-mind return may be refused for items that are worn, used, altered, engraved, resized, custom-made, personalized, special-order, damaged after delivery, missing original components, or otherwise not in resalable condition. These exclusions do not apply where the problem is a defect, misdescription or other issue for which exclusion would be unlawful.
A return that does not meet our stated authorization, condition, packaging or timing requirements may be declined by our fulfillment partner and shipped back to you without a refund.
← Back to Customer Care