Shipping & Delivery
What to expect between checkout and delivery.
Order processing
Orders are reviewed for payment authorization, address completeness and product availability before shipment. Estimated processing and delivery times shown at checkout are estimates, not guarantees. Weekends, holidays, security reviews, carrier disruptions and destination customs may affect timing.
Availability
Inventory can change quickly and backorders are not guaranteed. If an item becomes unavailable before shipment, we may cancel that item or order and issue a refund to the original payment method. See Cancellations & Availability.
Accurate delivery information
You are responsible for providing a complete and accurate recipient name, street address, city, region, postal code, country, telephone number and apartment or suite number. Contact us immediately if you notice an error. We cannot promise that an address can be changed once fulfillment begins.
Tracking, insurance and signatures
Tracking is provided when available. Shipments arranged through our fulfillment process may include transit insurance. A signature may be required, particularly for higher-value orders. Please monitor tracking and make suitable delivery arrangements.
Delivery attempts, refusal and return to sender
If a recipient is unavailable, refuses a parcel, or fails to collect it, the carrier may return it. We will contact you after the parcel is received and assessed. Additional shipping charges may apply before re-shipment. Refunds, if approved, are handled under our Returns & Refunds Policy and applicable law.
Loss, damage or non-delivery
If tracking shows an unusual delay, loss or delivery you cannot locate, contact us promptly. Do not discard damaged packaging. Keep photographs of the parcel, label, packaging and item so we can support a carrier or insurance claim. Carrier scans are reviewed but are not the only evidence considered.
International orders
International availability varies by destination. Import duties, taxes, brokerage charges, restricted-material rules and customs delays may apply. Unless checkout expressly states otherwise, these destination charges are the recipient’s responsibility. We may decline or cancel an order that cannot lawfully or reliably be delivered to the selected destination.
Split fulfillment
Items in one order may ship separately and arrive at different times. You will not be charged twice for the same item. Any shipping charge shown at checkout governs unless a later change is expressly approved by you.
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