Contact & Complaints
Tell us what happened and give us the information needed to help.
Contact GOLDEEGA
GOLDEEGA™ is operated by Imperial Productions Incorporated Limited, Couva, Trinidad and Tobago.
What to include
- Your full name and preferred contact method.
- Your order number, if the issue concerns a purchase.
- The item name and a clear description of the concern.
- Photographs of the item, packaging and shipping label where relevant.
- The outcome you are requesting.
Returns
Do not send an item until you receive written return authorization and the correct return address. Review our Returns & Refunds Policy for deadlines and packing requirements.
Our complaint process
- We acknowledge and record the complaint.
- We may request documents, photographs, inspection or information from a payment provider, carrier or fulfillment partner.
- We assess the facts and applicable policy and law.
- We communicate the proposed resolution and any next steps.
We aim to respond promptly, but complex carrier, payment, fraud or product assessments may require additional time. Keep copies of receipts, order confirmations, tracking records and correspondence.
Escalation
If you are not satisfied, ask for an internal review and explain what you believe remains unresolved. Consumers in Trinidad and Tobago may also seek guidance from the Consumer Affairs Division of the Ministry responsible for trade. This does not limit any other lawful remedy.
Privacy requests
For an access, correction, deletion, objection or other privacy request, write “Privacy Request” in the subject line and describe the information or account involved. We may verify your identity before acting.
← Back to Customer Care