Cancellations & Availability
How order changes work before and after fulfillment begins.
Customer cancellation requests
Contact us immediately if you need to cancel or change an order. We will make a reasonable effort to help, but a request is not confirmed until GOLDEEGA sends written confirmation. Once fulfillment, personalization, packing or shipment begins, cancellation or address changes may no longer be possible.
Unavailable products
Products are subject to availability. We do not guarantee backorders. If an item is unavailable, we may cancel the affected item or the entire order. We will notify you and release or refund the related payment to the original payment method.
Pricing or listing errors
We may correct an obvious pricing, description, tax or technical error. If an error materially affects an order before shipment, we may contact you for approval of the corrected terms or cancel and refund the affected item. We will not substitute a materially different item without your agreement.
Security, payment and legal restrictions
We may place an order on hold or cancel it where payment is not authorized, information cannot be verified, fraud is suspected, a destination or product is restricted, or fulfillment would violate law or carrier requirements. Any amount captured for a cancelled item will be refunded, subject to lawful deductions expressly agreed or required.
After shipment
An order cannot ordinarily be cancelled after shipment. If eligible, you may request a return after delivery under our Returns & Refunds Policy. Refusing delivery may cause return-to-sender charges and processing delays.
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